40% off on soccer products.

Refund & Return Policy

Welcome to JerseyGowan, your premier destination for top-tier soccer jerseys. At JerseyGowan, we take immense pride in curating a collection of soccer jerseys that exemplify quality and style, ensuring that every purchase meets the highest standards of satisfaction.

Our commitment to excellence extends beyond just providing premium products; it encompasses a dedication to unparalleled customer service. As part of this dedication, we present a transparent and equitable refund and return policy, designed with your peace of mind in mind.

 

Timeframe for Returns:

Your satisfaction is paramount to us. If, for any reason, you find yourself less than delighted with your purchase, rest assured, assistance is just a step away. You have a generous window of 30 days from the date of delivery to initiate a refund request.

 

Return Method:

Returning items to JerseyGowan is a hassle-free process. Simply opt for the return by mail method, and conveniently download and print the return label provided.

Restocking Fees:

We believe in fairness. Therefore, there are no restocking fees involved in returning your purchase.

 

How to Request a Refund:

Initiating a refund request is seamless at JerseyGowan. Reach out to our dedicated customer service team via email at info@jerseygowan.com or visit our ‘Contact Us’ page. Don’t forget to include your order number and the reason for your refund request.

Upon receiving your request, we’ll swiftly process your refund, ensuring that it reflects back to your original method of payment within 2-10 business days.

Please note that while we happily refund the cost of items, any associated shipping fees are non-refundable.

 

Defective Items:

In the unlikely event that you receive a defective item, we deeply apologize for any inconvenience caused. Kindly notify us within 30 days of receiving your order, providing comprehensive details and accompanying photographs of the product’s defect. Upon verification, we’ll promptly arrange for a full refund or exchange.

Damaged Shipments:

Should your order arrive damaged, we sympathize with the inconvenience. Promptly report the damage within 30 days from the delivery date, and we’ll gladly replace the item or issue a full refund.

 

Incorrect Product Deliveries:

Mistakes happen, albeit rarely. If you’ve received an incorrect item, please inform us within 30 days, and we’ll rectify the error promptly. The incorrect product will be retrieved, and the correct item will be dispatched without delay.

Non-Delivery:

We understand the frustration of awaiting a package that never arrives. If your order fails to materialize within the expected timeframe, promptly notify us. We’ll promptly investigate the matter and, if confirmed lost in transit, offer a full refund or resend the product.

Cancellation Policy:

Plans change, and we understand. Should you need to cancel your order post-purchase, reach out to us as soon as possible. If the item hasn’t been shipped, we’ll cancel your order and provide a full refund. However, if it’s already in transit, you can return it within 30 days of receipt for a complete refund.

Refunds for Items in Transit:

For items still in transit, we don’t offer immediate refunds. Please wait until the item is delivered, then reach out to us for a return label. Once returned, we’ll promptly process a full refund.

At JerseyGowan, customer satisfaction is paramount. Upon receiving a refund request, we conduct a thorough review and process it promptly, ensuring minimal wait time for resolution.

Contact Us:

We believe in transparent and efficient communication. For any inquiries or concerns, don’t hesitate to reach out to us. You can contact us directly or via:

Phone: placeholder number 87654321

Email: info@jerseygowan.com

Address: Add address here

Your patronage means the world to us, and we’re committed to delivering an unparalleled customer service experience. Thank you for choosing JerseyGowan as your go-to destination for premium soccer jerseys.

 

FAMILY OWNED AND OPERATED

MORE INFORMATION

If you have any questions about our products or your purchase, make sure to visit our customer service page. Here you’ll find our company details, answers to frequently asked questions and different ways to get in touch with us.

SOCCERWORLD

Your one stop shop for all things soccer!

43711 Ford Road Canton MI 48187 United States

CustomerService@SoccerWorld.net

43711 Ford Road Canton MI 48187 United States

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